Frequently Asked Questions

These are some of the questions we answer for customers most often, but if you have a question that isn’t addressed here, please feel free to call us at 888-338-7233. We have service technicians on call to serve you 24 hours a day, 7 days a week.

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If I have a problem or question after business hours, will Scott Alarm be there?

Yes. Our knowledgeable technicians are available 24 hours a day, 7 days a week to help you with any issues that may arise.

I want to eliminate my landline phone. Can my security system work without it?

You’ll want to upgrade to a wireless system. Wireless systems use built-in cellular technology, eliminating the need for a landline phone. Landline phone lines are being phased out across the country, so now is the right time to go wireless.

How do I test my security system?

You should test your system once a month, anytime phone work has been done at your home and one week before you leave for vacation. To test your system, just call our central monitoring station at 1-800-336-4825.

What is the difference between my password and my keypad code?

Your password is the word or set of numbers you verbally tell our operator in order to cancel a false alarm dispatch. Your keypad code is the 4-digit number you enter on your control panel to arm and disarm your security system.

How do I register my alarm system with the Jacksonville False Alarm Reduction Program?

To register your alarm system, Click Here to visit the Jacksonville False Alarm Reduction Program’s website.


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